Support

 


FAQ's

how do I add a new track?
click the green 'add track' button at the bottom of the track list.
the track list is the black bar on the left side.

How do I add an event?
click on the + sign in the top left of the screen, then follow the instructions.

How do I reorganize the order of my tracks?
Press the edit button in the top left corner of the screen.
Then drag a track to where you want it by pressing the = icon
to the right of the name of the track.

How do I remove the default track that I do not want?
Press the edit button in the top left corner of the screen.
Then click the red icon to the left of the track that you want to remove.
You will then need to confirm on the right side of the screen.

When Adding a new event, it does not save.
It says "The event has not been saved! Are you sure you want to quit."
When adding a new event, you must click through all 4 pages
Then click the done button to save the event.
The event title and date are required to advance to page 3.

I already created an event, how do I update it?
find the event that you would like to edit, click on the event
so that it is showing you the details. From there, simply click the edit button.

Is it possible to protect my account with a password?
If you store private information in BeforeNow, we recommend setting a password
on your iPad. You can do this by going to Settings > General > Passcode Lock.

Does BeforeNow see any of my personal information?
No, All of your tracks and events can only be viewed from your iPad, it is not sent to us.

Can I view my account on multiple devices?
At this time, you can only view your information from the iPad used
to create your BeforeNow account.

How do I backup the data that I already enetered?
Your information is not stored on our servers.
You must sync your iPad with your computer by using iTunes.
Be sure to accept 'Transfer purchases' when iTunes popups up this question.



Still need help? Send us an email.
help@beforenowapp.com

 
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